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Frequently Asked Questions

Orders placed by 10:30 A.M. will be delivered by the end of the same day along our regular local delivery routes. Some exclusions apply. Areas with daily delivery service:

Salt Lake County

Utah County

Davis County

Weber County

Last updated by mandy at 6/25/2018 10:11:12 AM

Regional Supply delivers twice daily Monday through Friday within the Salt Lake, Ogden and Provo areas in Utah. For morning delivery your orders need to be placed by 5:00 P.M. the previous day. Orders placed by 10:30 A.M. will be delivered by the end of the same day.

We also deliver to other surrounding areas.

Logan area delivery is every Tuesday. Orders must be placed by 5:00 P.M. Monday for delivery.
Park City/Heber delivery is Thursday. Orders must be placed by 10:30 A.M. Thursday for delivery.
Southern Utah (Cedar City/St. George) delivery is every Wednesday afternoon and Thursday. Orders must be placed by 5:00 P.M. Tuesday for delivery.
Southeast Idaho (Tremonton through Rexburg) delivery is Monday/Tuesday and Thursday/Friday. Orders must placed by 5:00 P.M. Friday for Monday delivery and by 5:00 P.M. Wednesday for Thursday delivery.

Last updated by mandy at 6/1/2018 3:17:37 PM

Open Terms                                           

Apply for a Regional Supply account by completing a credit application. We offer convenient payment terms. To assist us in your request for credit, please thoroughly complete the credit application, sign where indicated, and provide ALL information. Fax your completed application to (801) 261-5658.

Credit Cards                                         

For your convenience, Regional Supply accepts VISA, MasterCard, American Express and Discover.

Other Payment Options

You may also pay with cash when picking up orders in our Will Call.

Last updated by at 7/17/2019 9:58:07 AM

There is a $150.00 minimum order for free delivery. For orders less than $150.00, a $15.00 delivery fee will be applied.

Last updated by at 9/6/2022 9:01:16 AM

All returned goods require prior approval by requesting a Return Material Authorization (RMA). All RMA's are subject to a 15% restocking fee. 

Material purchased over 30 days from the return date, damaged material or custom material, including special order items will not be accepted. 

All returns must have returned freight prepaid, and any additional shipping charges will be deducted from the credit. Customers are required to provide a copy of the receipt to verify the order date and how much was charged.

Last updated by mandy at 6/25/2018 7:58:18 AM

Buyer should examine the product upon receipt. If any shortages or improper items are found a claim must be made in writing within 5 business days of delivery. Claims not received in writing within the time specified are waived by buyer.
Last updated by at 7/19/2018 9:46:29 AM

There are four considerations in deciding if a package is shipped UPS small packaging or whether it is shipped on a freight line.

Weight and dimension: small packages cannot exceed 165 inches in girth or length exceeding 108 inches regardless of the other dimensions. Large packages are subject to a $50 handling fee in addition to the $20-$30 shipping cost. Cut pieces bigger than 36"x48", light bulbs, and bigger sizes of 48" sign stakes are all examples of large packages. Shipments weighing over 100 lbs may be shipped freight at the discretion of Regional Supply. 

Total number of packages on the order: any order that has more than four or five packages will most likely be sent on a freight line. Orders are sent in as few packages as possible to help reduce cost, but on occasion there are too many items and the order would be cheaper to ship on a freight line.

How fragile the shipment is: items that are prone to damage including glass items will usually be sent on a freight line.

Hazardous material: there are a few hazardous items stocked at Regional Supply that UPS refuses to ship. These items will always be sent on a freight line.

Last updated by at 7/19/2018 9:46:43 AM

11:00 A.M. Freight orders 

11:30 A.M. Courier to Logan

1:30 P.M. Courier to Salt Lake Valley, Ogden and Provo (Regional Supply also offers early-morning and afternoon delivery)

2:00 P.M. UPS small packaging

A courier to other areas requires a special run and must be scheduled as early as possible. 

Please note: every effort will be made to include Production Orders with regularly scheduled shipments. However, depending on the complexity and current lead time, production orders may be shipped the following day. Production Orders include mixed paint, custom cut substrates and cut vinyl.

Last updated by mandy at 6/25/2018 8:01:30 AM

From time to time, typographical errors, miscommunication and other glitches can result in items being offered at what appears to be deep discounts but are actually mistaken prices.  Regional Supply reserves the right to cancel any order and refund customers' money, either because of pricing errors or for any other reason.  Your use of this site means that you agree with this policy.
Last updated by at 7/11/2018 1:03:21 PM

There are no warranties except that materials sold shall be merchantable quality and shall conform to manufacturer's specifications. The BUYER assumes all risks whatsoever as to the result of the use of the materials purchased, whether used singly or in combination with other materials or substances. No claim by BUYER of any kind shall be greater in amount than the purchase price of the materials in respect to which damages are claimed. In addition, the SELLER shall have no liability whatsoever of incidental, indirect or consequential damages (including, but not limited to, damages for injuries to persons or to property). Failure by BUYER to give SELLER written notice of claim within 30 days from date of delivery, from fixed for delivery, shall constitute a waiver by BUYER of all claims in respect to such materials. Any action for breach of this contract (other than for nonpayment of the purchase price) must be commenced within one year after the cause of action has occurred. 

Regional Supply will replace any defective material on as warranteed by the manufacturer. Reimbursement of labor due to defective material will be granted only upon receipt of credit for labor from manufacturer of the material involved.

Last updated by mandy at 6/1/2018 3:26:26 PM

Material samples can be requested through an outside sales representative. Please contact your account representative or choose from the following: 

Plastics/Substrates: Alan Harris

Electrical/Neon: Bob Shipley

Screen Printing: Rob Nielson

Digital Printing/Media: Aaron Tau'a

Off-Set Printing: Shane Summerhayes

Dye Sublimation: Adam Tau'a

Last updated by mandy at 6/1/2018 3:32:46 PM

Materials shipped from our warehouse are considered to be the property of the consignee. The responsibility to file a claim belongs to the customer should damage occur. All shipments should be inspected immediately upon arrival, and notification of any damage made to the freight carrier. 

UPS will not insure any glass type products. Therefore, all glass products should be shipped by common carrier or at the customer's own risk. 

It is suggested that all UPS shipments with apparent damage be refused at time of delivery. 

Regional Supply is not responsible for any damage caused by the carrier. 

Last updated by mandy at 6/1/2018 3:48:29 PM

A 24-48 hour lead time is standard for all Regional Supply cutting projects. The one exception to the standard lead time is two piece maximum orders for walk in customer that will be cut within 30 minutes of when the order is received in the cutting department.
Last updated by mandy at 6/25/2018 8:07:25 AM

Regional Supply maintains a complete stock of items with the exception of equipment and items not normally used in everyday production. Regional Supply strives to keep all items in stock, however there are times where demand and manufacturing shortages may delay material fulfillment. These situations are beyond Regional Supply's control and Regional Supply has no obligation to rush materials via air or priority services to fulfill back orders. 

Product Availability

Items listed with quantity in stock are available to purchase immediately. Items listed as "call for availability" are generally available or expected to be available soon. Once the items you ordered are in stock, they will be packaged and shipped to you. You will be notified at the time you order if one or more of the items that you have ordered is not available.

Regional Supply will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, act of God or acts of any government or agency. Any shipping dates provided are estimates only.

Non-stock or special orders

Regional Supply is happy to facilitate special orders for items that are not normally stocked at Regional Supply but are available from manufacturer's stock. 

Non stock items are not eligible for return. Please contact us with specific questions about material that is not available online.  

Last updated by mandy at 6/25/2018 8:12:45 AM

Credit Account Requirements

Upon receipt of a completed credit application, a credit review and reference check will be completed. Financial statements are required for a requested limit above $20K. If business credit worthiness is not sufficient to warrant the requested limit, a personal guaranty will be required with a credit check run on the individual to guarantee. 

Credit Terms & Finance Charges

Credit terms are 1% 10, net 30. Courtesy statements are sent on the first of each month and customers are allowed to take a 1% discount on the prior month invoices if payment is received by the 10th of the following month.

As per the terms and conditions stated in the Regional Supply credit application, a finance charge of 18% per annum will be generated on invoices outstanding 60 days beyond invoice date.

Equipment Sales

Equipment sold over $5K will require a 50% upfront deposit at the time of the order with 40% due upon delivery, and the final 10% due upon installation. This will always be required regardless of the customer credit limit. A security agreement will also be required for equipment sold over $25K.

Last updated by at 3/17/2021 5:51:51 PM

To assist us in your request for tax exemption, please thoroughly complete this application, sign where indicated, and provide ALL information. Fax your completed application to (801) 261-5658. Orders placed on an account with unapproved exemption cannot receive credit for charged taxes.
Last updated by at 2/10/2022 1:58:25 PM