FAQs

• What is your delivery policy?
• Can I return material?
• What is your cutting policy?
• What is the difference between small packaging and freight?
• What is the cut off time for same-day shipping?
• What are your shipping charges?
• Do you offer shipping insurance?
• Do you offer warranties on the material I purchase?
• Do I have to place a minimum order?
• What is your product policy?
• How can I get a material sample?
• What are my payment options?
• What is your credit policy and terms of sale?
• My order should be tax exempt. What should I do?

What is your delivery policy?

Regional Supply delivers twice daily Monday through Friday within the Salt Lake area, once daily to the Ogden and Provo area, every Tuesday to the Logan area, and every Thursday to Southern Utah. Orders must be placed by 8:30 A.M. and 12:00 P.M. to ensure same day delivery for the Salt Lake area route. Place orders by 9:00 A.M. to ensure same day delivery for the Ogden and Provo area. Logan orders must be placed on Monday by 4:00 P.M. to ensure Tuesday delivery. Please place orders by 12:00 P.M. on Wednesday to ensure Thursday delivery to Southern Utah.

There is a $100.00 minimum order for free delivery. For orders less than $100.00, a delivery fee will be applied. The chart below shows the fee that will be assessed for deliveries under $100.00. If your zip code is not displayed below, please reference our shipping services for information about receiving your product.

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Can I return material?

All returned goods require prior approval by requesting a completed Return Material Authorization form and are subject to a 15% restocking fee. Material purchased over 30 days from the return date, damaged material or custom material, including special order items will not be accepted. All returns must have returned freight prepaid, and any additional shipping charges will be deducted from the credit. Customers are required to provide a copy of the receipt to verify the order date and how much was charged.

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What is your cutting policy?

A 24-48 hour lead time is the standard for all Regional Supply cutting projects. The one exception to the standard lead time is 4 piece maximum orders for walk in customers that will be turned around within 15 minutes of when the order is received in the cutting department. This does not include large pieces of poly carb or projects with other value-added services. Value-added services are defined as polishing, drilling or routing.

Scrape & Flame Polish: Up to 20 pieces can be scraped and flame polished within the standard cutting time.

Circles: Circles in whole number diameters can be cut from 6” up to 36” from material up to ½” thick limit 15 within the standard cutting time.

Radius corners: There is a 500 quantity limit for radius corners within the standard cutting time unless the piece is bigger than 36x48 then limit 10 within standard cutting time.

Drilled holes: Projects for drilled holes do not need to be quoted by the cutting department if there are four holes max. Limit 15 pieces for any piece bigger than 36x48 within standard cutting time.

Shapes: Any project including shapes, excluding circles (as detailed above), squares or rectangles, always needs to have quoted a lead time from the cutting department.

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What is the difference between small packaging and freight?

There are four considerations in deciding if a package is shipped UPS small packaging or whether it is shipped on a freight line.

• Weight and dimension: small packages cannot exceed 165 inches in girth or length exceeding 108 inches regardless of the other dimensions. Large packages are subject to a $50 handling fee in addition to the $20-$30 shipping cost. Cut pieces bigger than 36”x48”, light bulbs, and bigger sizes of 48” sign stakes are all examples of large packages.
• Total number of packages on the order: any order that has more than four or five packages will most likely be sent on a freight line. Orders are sent in as few packages as possible to help reduce cost, but on occasion there are too many items and the order would be cheaper to ship on a freight line.
• How fragile the package is: items that are prone to damage including glass items will usually be sent on a freight line.
• Hazardous material: there are a few hazardous items stocked at Regional Supply that UPS refuses to ship. These items will always be sent on a freight line.

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What is the cut off time for same-day shipping?

12:00 P.M. freight orders (see guidelines for freight here.)

11:30 P.M. Courier to Logan

1:30 P.M. Courier to Salt Lake Valley, Ogden and Provo (there is also a 9:00 A.M. and 12:00 P.M. time available for earlier delivery)

3:00 P.M. UPS small packaging (see guidelines for small packaging here.)

Courier to other areas – this requires a special run and must be scheduled as early as possible

*Please Note:  Every effort will be made to include Production Orders with regularly scheduled shipments.  However, depending on the complexity and current lead time involved, production orders may be shipped the following day. Production items include mixed paint, custom cut substrates and custom cut vinyl.

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What are your shipping charges?

• All orders shipped from our warehouse will be freight collect unless the order reaches the prepaid point shown in chart above.
• Freight will be prepaid according to prepaid points (see chart above). Regional Supply reserves the right to select the carrier on all prepaid shipments.
• There will be a handling charge of $3.00 for UPS / $10.00 for freight applied to all orders.
• Air shipments and orders requiring special handling will be shipped freight collect.
• All C.O.D. shipments require payment by certified funds, cash or money order unless other arrangements have been made with our credit department.
• Any C.O.D. shipment refused by the customer will place the account on a cash in advance status.
• Due to the extremely high shipping cost to value ratio, the following products will always be shipped freight collect: Equipment -Sign Blanks -Styrofoam-MDO plywood -Foamcore -Metal Extrusion-Gatorfoam - Lamps -Fluted Polypro.
• Hazardous materials are subject to special shipping requirements and incur extra charges.

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Do you offer shipping insurance?

• Materials shipped from our warehouse are considered to be the property of the consignee. The responsibility to file a claim belongs to the customer should damage occur. All shipments should be inspected immediately upon arrival, and notification of any damage made to the freight carrier.
• UPS will not insure any glass type products. Therefore, all glass products should be shipped by common carrier or at customer’s own risk.
• It is suggested that all UPS shipments with apparent damage be refused at time of delivery.
• Regional Supply is not responsible for any damage caused by the carrier.

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Do you offer warranties on the material I purchase?

There are no warranties except that materials sold shall be merchantable quality and shall conform to manufacturer’s specifications. The BUYER assumes all risks whatsoever as to the result of the use of the materials purchased, whether used singly or in combination with other materials or substances. No claim by BUYER of any kind shall be greater in amount than the purchase price of the materials in respect to which damages are claimed. In addition, the SELLER shall have no liability whatsoever of incidental, indirect or consequential damages (including, but not limited to, damages for injuries to persons or to property). Failure by BUYER to give SELLER written notice of claim within 30 days from date of delivery, from fixed for delivery, shall constitute a waiver by BUYER of all claims in respect to such materials. Any action for breach of this contract (other than for nonpayment of the purchase price) must be commenced within one year after the cause of action has occurred.

Regional Supply will replace any defective material only as warranteed by the manufacturer. Reimbursement of labor due to defective material will be granted only upon receipt of credit for labor from manufacturer of the material involved.

Do I have to place a minimum order?

• All shipments and deliveries are subject to a $25.00 minimum billing.
• There is no minimum on Will Call orders.

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What is your product policy?

Regional Supply maintains a complete stock of items in this catalog with the exception of equipment and items not normally used in everyday production. Regional Supply strives to keep all items in stock, however there are times where demand and manufacturing shortages may delay material fulfillment, these situations are beyond Regional Supply’s control and has no obligation to rush materials via air or priority services to fulfill back orders.

Product Availability

Items listed as "In Stock" are already available to purchase immediately.

Items listed as “Usually Ships in (X) Days” are generally available or expected to be available soon; once the items you ordered are in stock, we'll package and ship them to you.  You will be notified immediately by Regional Supply representative if one or more of the items that you have ordered is not available.

Regional Supply will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency. Any shipping dates provided are estimates only.

Non-stock or special orders

Items that are not normally stocked by Regional Supply can be ordered from manufacturer’s stock on a special order basis. Non-stock items are non-returnable. Please contact us with specific questions about material that is not available online.

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How can I get a material sample?

Material samples can ONLY be requested through an outside sales representative. Please contact your account representative or choose from the following:

Plastic/Substrates: Alan Harris

Electrical/Neon: Bob Shipley

Screen Printing: Rob Nielson

Digital Printing/Media: Lorenzo Roundy

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What are my payment options?

1. Open a Regional Supply Account:

Apply for a Regional Supply account by downloading and completing our credit application.  We also offer convenient payment terms. To assist us in your request for credit, please thoroughly complete this application, sign where indicated, and provide ALL information. Fax your completed application to (801) 261-5658.

2. Credit Cards:

For your convenience, Regional Supply accepts VISA, MasterCard and American Express.

3. Other Payment Options:

Regional Supply can ship your order C.O.D. We accept a company check, bank check or money order. Appropriate C.O.D. charges apply.

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What is your credit policy and terms of sale?

Credit Account Requirements

Upon receipt of a completed credit application, a credit review and reference check will be completed. Financial statements are required for a requested limit above $20K. If business credit worthiness is not sufficient to warrant the requested limit, a personal guaranty will be required with a credit check run on the individual to guarantee.

Credit Terms & Finance Charges

Credit terms are 1% 10, net 30. Courtesy statements are sent on the first of each month and customers are allowed to take a 1% discount on the prior month invoices if payment is received by the 10th of the following month.

As per the terms and conditions stated in the Regional Supply credit application, a finance charge of 18% per annum will be generated on invoices outstanding 60 days beyond invoice date.

Equipment Sales

Equipment sold over $5K will require a 50% upfront deposit at the time of order with 40% due upon delivery, and the final 10% due upon installation. This will always be required regardless of the customer credit limit. A security agreement will also be required for equipment sold over $25K.

My order should be tax exempt. What should I do?

To assist us in your request for tax exemption, please thoroughly complete this application, sign where indicated, and provide ALL information. Fax your completed application to (801) 261-5658. Orders placed on an account with unapproved exemption cannot receive credit for charged taxes.

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Have a question of your own? Just ask! Contact us with your question and we’ll get right back to you.